Contact & Help Desk

Styken is run by a small team, and email reaches us directly. Write from the address registered with your account where you can — it lets us find your record without asking you to verify yourself.

We are an online membership club and do not operate a walk-in office or a telephone helpline. Every request is handled over email so that there is a written record for both of us.

For anything to do with a payment, include the Order ID or Transaction ID shown on your payment confirmation screen. It is also in the confirmation email we sent you. With it we can trace a transaction in minutes rather than hours.

These are the timelines set by our published policies. Where the law or a payment network prescribes a shorter period, the shorter period applies.

• ·Acknowledgement: Within 24 hours of receipt, for any complaint or grievance (Privacy 17, Terms 16.2, Refunds 12.1).
• ·Resolution: Within 15 days, or any shorter period required under applicable law.
• ·Refund after a failed or duplicate payment: Initiated within 4 to 7 Business Days of our receiving what we need to verify the transaction (Refunds 3.2).
• ·Any other refund: Initiated within 30 Business Days of the refund becoming due and our receiving what we need to process it (Refunds 10.3).
• ·After we initiate: The time to reach your original payment method depends on your bank, card issuer or payment network, and is outside our control.

A Business Day means a day other than a Saturday, Sunday or public holiday in Bengaluru, Karnataka on which banks are ordinarily open (Refunds 2.1).

Designated under Rule 3(2)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and for the purposes of the Digital Personal Data Protection Act, 2023:

Before commencing legal proceedings, please raise the issue in writing with the Grievance Officer. We have 90 days from receipt to attempt to resolve it in good faith. This does not affect any right or remedy that cannot be excluded under applicable law, including your right as a consumer to approach the relevant Consumer Disputes Redressal Commission (Terms 17).

Each desk and timeline above is set by one of these. Where this page and a policy differ, the policy applies.